Cold Chain To Home

  • About the Service

    Cold Chain To Home provides whole-process temperature-control transportation utilizing refrigerated/frozen equipment and tools to deliver perishable food and frozen products, and provides the customers with the door-to-door delivery service.

  • Service Features

    Whole-process cold chain: Guarantees whole-process temperature control for every distribution node and prevents semi-cold-chain and temperature out-of-range.

    Fresh and fast delivery: Maintains the goods fresh, live, cold, and secure, and provides the customers with one-stop cold chain express delivery services.

  • Service Pricing

    Intra-city: Minimum RMB 11 for the initial weight (1KG), and RMB 2/KG for additional weight.

    Long-distance (Intra-province/inter-province): Determined according to the actual flow direction.

    Pickup charge: Billing based on the pickup charge standard of cold chain LTL.

    Personalized packaging service fee (Mandatory for shipments with bare packaging at the origin): RMB 6/shipment.

    Weight calculation rule: Take the greater one between the package weight and volumetric weight; Volumetric charging rule: Length x Width x Height /6000.

  • Transit Time

    Intra-city: By 20:00 of the next day.

    Long-distance: For different flow directions, the reference transit time is different. For details, please consult local branch or 9533881.

    √  Time-definite Delivery Service Guarantee is not available;

    √  Considering irregular optimization of the food LTL network, the transit time of the shipments is provided only for reference.

    √  If the pickup time of a shipment is later than the cut-off time of the local cold storage warehouse, one natural day will be added to the transit time of the shipment. 

  • Service Coverage

    Shipping between 44 Chinese  Mainland cities in which cold storage warehouses have been put into use (Shenyang, Dalian, Harbin, Changchun, Guangzhou, Foshan, Beijing, Hohhot, Tianjin, Langfang, Shijiazhuang, Wuxi, Changzhou, Nanjing, Huai’an, Suzhou, Nantong, Xiamen, Fuzhou, Nanchang, Qingdao, Weifang, Ji’nan, Yantai, Shanghai, Shenzhen, Dongguan, Huizhou, Xi’an, Chongqing, Chengdu, Wuhan, Changsha, Hefei, Wuhu, Taiyuan, Zhengzhou, Luoyang, Jiaxing, Hangzhou, Ningbo, Jinhua, Wenzhou, and Shaoxing)

    To guarantee fresh delivery of shipments, sales personnel will determine the pickup and delivery transit time and service scope. For details, please consult local branch.

  • Notice for Use

    Customer type: Only for credit account customers, and the Logistics and Logistics Support Service Agreement (Master Agreement) and Cold Chain To Home Service Agreement shall be signed.

    Consignment contents: Processed food and primary agricultural products (normal temperature/refrigerated/frozen products). For articles that cannot be shipped, please refer to SF Fresh Food Shipping Restriction Standard. For details, please call 95338 for consultation.

    Customer qualification requirement: According to the consignment contents, customers are required to provide the corresponding qualification. For details, please consult the local branch or call 9533881.

    Weight: The weight of a single shipment shall not exceed 10 kg, and multi-piece shipment is allowed.

    Dimensions: The sum of length, width, and height shall be ≤ 91cm, and the maximum unilateral length shall be ≤ 38cm.

    Note: Normal-temperature shipments can be redirected, forwarded or returned; Refrigerated and frozen shipments cannot be redirected, forwarded or returned. 


  • Value-added Services

    Shipment Protection Plus (SPP), Cash on Delivery (COD), personalized packaging

    Note: If a shipment has bare packaging at the origin but it uses SF’s recyclable packaging material or disposable packaging material at the destination, the “personalized packaging” value-added service must be selected, and the service fee is RMB 6/shipmen

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