Fresh Product Delivery Service

  • Service Introduction

    The service is an express service launched exclusively for customers of fresh products that features prioritized loading and delivery to ensure delivery timeliness and product quality.

  • Service Features

    Time assurance: Whole-process follow-up and management is provided throughout all processes including pickup, transit and delivery to ensure prioritized pickup and delivery.

    Freshness retaining: Professional package solutions are provided;
    Independent monitoring and exception handling mechanisms are available.
    Quick settlement of claims.

  • Service Pricing

    Initial weight (1KG) + additional weight. 

  • Service Coverage

    Districts in Chinese  Mainland where shipments can be delivered in three days. For details, please dial 95338, visit SF's official website or consult local cold chain branches. 

  • Transit Time

    No more than three days in general (by 23:59 p.m. on the third day)

  • Notice for Use

    Under the precondition that the package is satisfactory and that the air security check is passed, pickup and delivery is available for credit account customers and cash customers;Consignments shall be fresh products such as fruits, aquatic products, meat products and dairy products (except live crabs);The single shipment weight shall not exceed 15 KG and multi-piece shipments are not allowed in principle.

  • Value-added Services

    SPP, Return Proof of Delivery, Standardized Packaging, Individualized Packaging and Holiday Delivery.