Shipment Protection Plus Service (SPP)

S.F. Express understands that apart from speed, the safety of your shipment is of paramount importance. “Shipment Protection Plus“ Service offers you a value added service through which you are entitled to a higher than normal compensation should your shipment is lost or damaged during transportation. We will also arrange a designated customer service executive to handle your claim.


Shipment Protection Plus Service Overview

Service Coverage

Hong Kong → Hong Kong, Macau, Taiwan and Mainland China Express Service

Shipment Type


Payment Method

Hong Kong to Hong Kong, Macau and Mainland China shipment: paid by shipper / consignee / third party

Hong Kong to Taiwan shipment: paid by shipper only

(Payment method should be the same as shipping charge)

Required Documents

Commercial Invoice

Content Limitation

Fragile articles, perishable foods are not accepted, glasses and gypsum products, etc.
Please contact our courier or customer service representatives at (852) 2730 0273 for further information about the limitation


Charges and Limitations of Shipment Protection Plus Service

Declared Value



HKD1,000 or below

Hong Kong


Macau, Taiwan and Mainland China



Hong Kong


Macau, Taiwan and Mainland China

HKD 11

HKD2,001-HKD25, 000

Hong Kong, Macau, Taiwan and Mainland China

As per declared value*


*If the declared value exceeds HKD2,001, surcharge will be calculated at 0.6% of the declared value. 
For further enquiries, please contact our local Customer Service Hotline at (852) 2730 0273.



SF hereby declares that this “Shipment Protection Plus" Service is not an insurance product; SF does not offer any insurance services. If necessary, shipper should contact insurance firm to making such arrangement. Otherwise, the shipper shall assume all risks of loss and damage.

Please click here for the Terms and Conditions of Shipment Protection Plus Service.

For Terms and Conditions of Carriage, please click here.