Change Payment Mode Service

Introduction

Customers may choose to change the payment mode of shipment fees, including freight charges and value-added service fees, before acceptance and sign-off. For shipments whose payment mode has been changed, not only the freight charges and value-added service fees, but also the Change Payment Mode Service Surcharges would be charged.


Service Coverage

Hong Kong, Macau 


Charging Standard
 

Original Payment Mode Payment Mode Adjustment Surcharge per Shipment
Paid by consignee Paid by shipper in cash HKD/MOP 25
Paid by shipper through credit account
Paid by third party
Paid by third party  Paid by shipper in cash
Paid by shipper through credit account
Paid by shipper through credit account Paid by shipper in cash
Paid by third party

*The Change Payment Mode Service from paid by shipper to paid by consignee is not available at the moment.

 (Effective since 1st August, 2015)

 

Remarks:

  1. Changing of payment mode due to reasons of S.F. Express is exempted from surcharges (only limited to operational errors of couriers, transit time delay, shipment damages or loss).
  2. S.F. Express reserves the right of final decision in the event of dispute.

 

Should you have any enquiries, please call our Customer Service Hotline at (852) 2730 0273 (Hong Kong) or (853) 2873 7373 (Macau).

 

For Terms and Conditions of Carriage, please click here.