Service Introduction

Service Introduction

To let you enjoy the convenient parcels self-pickup and self drop-off services, S.F. Express continues to expend the service network. We have established over 800 S.F. Stores, S.F. Express Service CentersEF Lockers and S.F. Service Points in Hong Kong to provide parcels self-pickup service, some service points also provide parcels self drop-off service.

The Self-pickup Service are required to write the corresponding address and store code of your pickup point on the waybill, which enables faster and more efficient pickup arrangement. The self-pickup service also waives Residential Surcharge HKD 20 or Remote Area Surcharge HKD 30 to help you save more.

 

Parcel Limitations and Service Charge

Service Points

Maximum Weight

Maximum Volume

Service Charge

S.F. Stores

20kg or below

70*40*32cm

Waived

S.F. Express Service Centers

80kg or below

(Please contactour Customer Service Hotline at 2730 0273 for any parcel that is over 80kg)

Each single length≤ 1.6m;

L+W+H ≤ 3m

Waived

EF Locker#

20kg or below

45*31*35 cm

Waived

Others Service Points

Pick-up service only

7-Eleven, Circle K &

VanGo Convenience Store

5kg or below

30*25*20cm

HKD10/ MOP10*

Shell Station

10kg or below

53*32*32cm

NTI Express Auto Care

20kg or below

70*45*38cm

Li Yuen Shop

10kg or below

30*25*20cm

Hong Kong Newspaper Hawker

10kg or below

53*32*23cm

Local drop-off service only

U select

30kg or below

70*40*32cm

Pick-up and

local drop-off service

Bridal Tea House HotelHHouse^

20kg or below

70*50*50cm

Red Hall Furniture

10kg or below

100*100*100cm

Lamma Fisherfolk's Village

Chui Kee Vans

Cheung Chau Lok’s Shop

Pick-Up:20kg or below
Drop-Off: 30kg or below

Pick-Up:70*45*38cm
Drop-Off:70*40*32cm


#Pick-up service only and Jumbo-sized grid available in some of the EF Locker(45*87*35 cm), for more details please refer to http://www.sf-express.com/hk/en/others/S.F.Network/EF-Locker/
*From now till 31 December 2017, HKD 10/MOP 10 S.F. Service Points Service Charge is waived for parcels pickup at S.F. Service Points.
^Only Ap Lei Chau (852TB3001) and Yau Ma Tei (852BB3001) branchesprovide local drop-off service

 

How to Use Self-pickup Service?

Simply follow below instructions to fill in the appropriate address information of receiver, you can enjoy the convenient parcels self-pickup service at designated service point.

1.  Please put a tick in the 'Self Pickup' box for all self-pickup parcels.
       

2.  Fill in the Address.

a)  Domestic Shipment

(Hong Kong→Hong Kong) : Fill in the address and store code of service point(as the figure shown below).
      

b)  Inbound Shipment

(Other regions→Hong Kong) : Fill in the address and store code of service point(as the figure shown below).

     

3a.  Fill in your contact number
(Mobile number is recommended to receive our SMS notification).

3b.  Fill in your mobile number is a MUST for using S.F. Service Points and EF Locker as a pickup point in order to receive SMS notification which contains necessary pickup information. Then you can enjoy the convenient parcels pickup service.

4.  Complete the waybill.

5.  Receiver will receive SMS or phone notificationfrom S.F. Express once the parcel is delivered to the service point.

6a.  Receiver can pick up the parcels at S.F. Stores or Service Centers upon verifying receiver's information.

6b. Receiver MUST presents SMS notification to the S.F. Service Points representative and settles the charge by cash for parcels self-pickup at S.F. Service Points.

6c.  Receiver MUST go to the designated EF Locker and input password according to the SMS notification for parcels picked up at EF Locker.

Notes:

Receiver has to pick up the parcels at specified location within 3 days after receiving the SMS notification. Customer please call our Customer Service Hotline (852) 2730 0273 (Hong Kong) or (853) 2873 7373 (Macau) to rearrange pickup for overdue parcels.

Click here to check the S.F. Store Network.

Click here to check the S.F. Service Center Network.

Click here to check the EF Locker Network.

Click here to check the S.F. Service Points Network. 

 

 

 

 

For Terms and Conditions of Carriage, please click here.