S.F. Express understands your need and strives to enhance our service standard.
2-Hour Delivery Guarantee - Deliver within 2 hours after order is confirmed
• Starting from 1 May 2014, auto-refund (including 2-Hour Express Delivery Service Surcharge HKD$120 and shipment charges) will be made to customers if we fail to deliver the shipment(s) within the committed time frame*. No refund application is required.
• Industrial and commercial areas within Hong Kong Island and specified area within Kowloon#
• Weight Limitation 5kg or below, only one shipment per order
• Maximum Dimension 30x25x20cm
#Service coverage in Kowloon includes: Kowloon Bay, Kwun Tong, Yau Tong, San Po Kong, Tsim Sha Tsui, Jordan, Yau Ma Tei, Mong Kok, Prince Edward and Tai Kok Tsui.
Hong Kong Island <—> Kowloon
Single Delivery: HKD$120 (Original rate: HKD$140)
Return Delivery: HKD$60 (Original rate: HKD$90)
Hong Kong Island <—> Hong Kong Island / Kowloon <—> Kowloon
Single Delivery: HKD$120
Return Delivery: HKD$60
• Upgrade your shipment to 2-Hour Express Delivery Service by paying Value-added Service Surcharge on top of the Domestic Express Rate.
• This 2-hour Express Delivery Service is also applicable for Return Delivery Order at a discount.
• For S.F. Express credit account customers, you will receive full refund in the monthly statement.
• For non S.F. Express credit account customers, you will receive a full refund to your bank account (only applicable for Bank of China or HSBC) or a refund cheque by post.
• For Terms and Conditions of Carriage, please click here.