FAQs

You may promptly access to the answers of the frequently asked questions as listed below.

What is the Customer Service Hotline for Malaysia's call centre?
Answer: 1800 18 3331.

What are the operating hours of our Customer Service Hotline?
Answer: Monday to Friday: from 0800 to 1900; Saturday: from 0800 to 1500.

Where is the service centre located in Malaysia?

Answer: 1st Floor, No. 8, Lorong Tandang B, Seksyen 51, 46050, Petaling Jaya Selangor, Malaysia

If I apply for a credit account, what benefits will I receive?
Answer: As a monthly credit account customer, you will receive 30 days’ credit. We will also notify you of any promotions and the latest updates on import and export requirements.

How do I place an order?
Answer: You can call the Customer Service Hotline at 1800 18 3331 and press 1 to speak to one of our customer service representatives who will be able to assist you in placing your order.

How can I obtain blank air waybill forms?
Answer: You can request the forms from the courier during pickup and delivery. Alternatively, you can call our Customer Service Hotline at 1800 18 3331 with regards to your request.

What is the cut-off time for international shipment to overseas countries?
Answer: Our pickup cut-off time is at 5:30pm.

What payment methods can I use for my first shipment with S.F. Express?
Answer: For your first-time shipment, you need to pay by cash or cheque.

How do I track my shipment?
Answer: You can go to our website at www.sf-express.com and choose the self service tab to track your shipment. You can also call our Customer Service Hotline at 1800 18 3331 and press 2 for shipment status.

What is self pickup?
Answer: This is an option for customers who wish to pick up their shipments from our service centre at a time that is convenient to them.

How can I share my opinions with S.F. Express?
Answer: You can call our Customer Service Hotline and choose option 4 to speak to a Customer Service Representative with your feedback, suggestions, or complaints. Alternatively, you can write in to cs1_my@sf-express.com