Door-to-door Cold Chain Delivery

  • Service Introduction

    Direct delivery to individuals or end-customers.

  • Delivery Timeslot

    The following timeslots are for reference only. Exact delivery time is subject to the actual condition

    • Timeslot A: 09:00 – 13:00

    • Timeslot B: 13:00 – 17:00

    • Timeslot C: 17:00 – 19:00


    * Remarks: The delivery timeslots are not applicable on Sunday and Public Holidays

  • Service Area

    Hong Kong Island, Kowloon, New Territories and some outlying islands area which includes, Tung Chung, Discovery Bay and Ma Wan:


    •  For certain areas, delivery services are limited and only available in Timeslot B, please refer to the attachment.


    • Door-to-door Cold Chain Delivery is not applicable to warehouses and remote areas.



    *Refrigerated delivery is not applicable for the self-pickup at SF stores/EF Locker.

  • Service Rate

    • Please refer to the Standard Rate Card.


    • Customer can purchase the Cold Chain Delivery Carton Box, please refer to above rate card for more details.

  • “Easy Print” Online Ordering System

    “Easy Print” system supports online ordering and order management for Door-to-door (B2C) Refrigerated Delivery Service.


    For “Easy Print” system software installment, please click here.


    For  “Easy Print” system user manual, please click here.