Customer Service Hotlines

SF Express Customer Service Hotline
Regions Customer Service Hotline Service Hours
Mainland of China Overseas
Mainland China 95338
(Available only within Mainland China)
(+86)+area code+95338

Monday to Sunday:

  1. Beijing, Shanghai, Tianjin, Hebei, Shaanxi, Heilongjiang, Jilin, Liaoning, Gansu, Inner Mongolia, Xinjiang, Hubei, Hunan, Sichuan, Chongqing, Guizhou, Yunnan, Ningxia, Shanxi, Shandong, Lhasa, Qinghai, Zhejiang, Jiangsu, Anhui, Henan:
    08:00-22:00
  2. Guangdong , Guangxi,Hainan,Fujian, Jiangxi:  08:00-22:30
Hong Kong  273 00 273  (+852)2730 0273 Mon to Fri: 08:00-20:30
Sat, Sun & Public Holiday: 08:00-20:00
Macau  2873 7373  (+853)2873 7373 Mon to Fri: 08:00-20:30
Sat, Sun & Public Holiday: 08:00-20:00
Taiwan  0800 088 830  (+886)2 2192 6063 Mon to Fri: 08:00-20:00 
Sat: 08:00-17:30 
Sun: Closed
Singapore  1800 311 1111  (+65) 6603 0630 Mon to Fri: 08:00-19:00
Sat: 08:00-16:00
Sun: Closed
South Korea  080 393 1111  (+82) 2 572 3339 Mon to Fri: 09:00-18:30
Sat: 09:00-12:30
Sun & Public Holiday: Closed
Malaysia  1800 18 3331  (+60) 3 7629 6331 Mon to Fri: 08:00-19:00
Sat: 08:00-13:30
Sun: Closed
Japan 0120 683 683 (+81)3 6685 3303 Mon to Fri: 09:00-19:00
Sat: 09:00-14:30
Sun & Public Holiday: Closed
U.S. 001 855 901 1133  (+1) 855 901 1133

Mon to Fri: 08:00-18:00 (PST)
Sat, Sun & Public Holiday: Closed

Russia +88005056318   +88005056318   Mon to Fri: 09:00-12:001400-1800
Sat, Sun & Public Holiday: Closed