Customer Service Case of SF -- Zhouheiya
To satisfy consumers' taste, based on plenty of experiment data, SF developed a brand-new packing box to ensure the product freshness while reducing the packaging cost of Zhouheiya. To enhance efficiency, SF assigned dedicated personnel to be stationed on site and arranged dedicated vehicles for transit purpose. Shipments were directly going through labeling, scanning and sorting processes in the warehouse and dispatched to the airport to ensure delivery in 24-36 hours. Through test and promotion for a month, the service was well accepted by consumers and the consumer satisfaction was improved significantly. Thiseffectively promoted the long-term development of Zhouheiya in e-commerce business.
Based on the acknowledgment of the core value of “Customer First", SF and Zhouheiya will deepen their cooperation in logistics supply chain tohelp Zhouheiya expand its market and gain a win-win brand achievement.