Fresh Product Delivery Service

  • ABOUT THE SERVICE

    The service is an express service launched exclusively for customers of fresh products that features prioritized loading and delivery to ensure delivery timeliness and product quality.

  • SERVICE FEATURES

    Time assurance: Whole-process follow-up and management is provided throughout all processes including pickup, transit and delivery to ensure prioritized pickup and delivery.

    Freshness retaining: Professional package solutions are provided;
    Independent monitoring and exception handling mechanisms are available.
    Quick settlement of claims.

  • SERVICE RATE

    Initial weight (1KG) + additional weight. 

  • SERVICE AREA

    Districts in Chinese  Mainland where shipments can be delivered in three days. For details, please dial 95338, visit SF's official website or consult local cold chain branches. 

  • STANDARD TRANSIT TIME

    No more than three days in general (by 23:59 p.m. on the third day)

  • SERVICE NOTICE

    Under the precondition that the package is satisfactory and that the air security check is passed, pickup and delivery is available for credit account customers and cash customers;Consignments shall be fresh products such as fruits, aquatic products, meat products and dairy products (except live crabs);The single shipment weight shall not exceed 15 KG and multi-piece shipments are not allowed in principle.

  • VALUE-ADDED SERVICES

    SPP, Return Proof of Delivery, Standardized Packaging, Individualized Packaging and Holiday Delivery.