Return Under Original Waybill

  • ABOUT THE SERVICE

    This value-added service can return the shipment under the original waybill number to the new destination or an address specified by the customer based on the shipper's requirements.

  • SERVICE FEATURES

    • Convenient service acceptance: Customers can initiate service requests independently or via customer service channels.
    • Fast response and efficient processing: Service requests are processed in the system by means of instructions without any customer service work orders.
    • One waybill only: Only one waybill is used in the entire process, facilitating abnormal shipment handling and ensuring convenient and clear reconciliation.

  • SERVICE AREA

    Chinese Mainland region. 

  • SERVICE RATE

    • Intra-city Forward and Return with Original Waybill
      Same City and Same Administrative Region: RMB 2/shipment within 10KG, additional 1 RMB/KG for those over 10KG
      Same City and Different Administrative Region: RMB 10/shipment within 10kg, additional 1 RMB/KG for those over 10KG; if Return Service Agreement with the Original Waybill is signed, the freight shall be collected based on the original waybill.
      Note: Same administrative region refers to the same administrative region under mainland city, for example, if a shipment is forwarded or returned within Nanshan District, it falls into category of forward and return within the same city and same administrative region
    • Inter-city Forward and Return with Original Waybill
      Freight collection from the origin and the new destination; If Return Service Agreement with the Original Waybill is signed with SF, the freight shall be collected based on the original waybill.

  • SERVICE NOTICE

    • The pickup/delivery standards of this service are consistent with those for normal shipments
    • The operations involving special aviation shipping application are subject to the requirements of the local distribution district.