Insurance

If you choose our SPP service and the goods are lost or damaged during the transportation, we will compensate based on the declared value and proportion of loss, the compensation amount shall not exceed the actual loss of the goods
SF does not provide SPP service for the following articles:
Part of the articles of for which the value is hard to verified, such as antiques and paintings, commemorative coins, jade and raw gemstone and ornamental stone;
Part of the fragile articles or articles hard to be packed, such as jade carving, wood carving and dark-red enameled pottery;
Other articles with higher transportation risk.
SF will from time to time optimize the names of articles that SPP service is not provided, for details, the information verified by SF courier with you shall prevail.

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product Advantages
Guaranteed safety
Cost-effectiveness
Professional claim settlement
Charging Standards

Chinese Mainland (express delivery products): declared value no higher than RMB 500: RMB 1 /waybill; declared value from RMB 501-2000, RMB 2/waybill; declared value higher than RMB 1000: the SPP fee = declared value * standard service rate (5‰), rounded off to integer;
Chinese Mainland (freight products):
① Heavy freight parcel: the SPP fee = declared value * standard service rate (6‰), rounded off to integer, minimum charge of RMB 2;
② Standard LTL: the SPP fee = declared value * standard service rate (6‰), rounded off to integer; minimum charge of RMB 12;
For part of the fragile goods (express delivery and freight products): SPP fee = price of the article *8‰, for transit time and Economy products, the minimum charge is RMB 2/waybill; for heavy freight parcel, the minimum charge is RMB 4/waybill; For standard LTL, the minimum charge is RMB 16/waybill; For Special Cargo Service, the minimum charge is RMB 8/waybill; For Logistics Cargo Service, the minimum charge is RMB 16/waybill;
Chinese Mainland to Hong Kong, Macao and Taiwan areas: SPP service = declared value * standard service rate (5‰), rounded off to integer;
Chinese Mainland to overseas: SPP service = declared value * standard service rate (1%), rounded off to integer, minimum charge of RMB 8;
For details, please dial SF's customer service hotline at 95338, consult local courier or click to counsel the online customer service representative.
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Coverage

Chinese Mainland to Hong Kong, Macao and Taiwan areas;
Hong Kong, Macao and Taiwan areas to Chinese Mainland;
Chinese Mainland to Singapore, Malaysia, Japan, South Korea, Russia, the US, Vietnam, Canada, Australia and 28 counties in Western Europe

Notice for Use

1. SPP is required for freight products. For minimum SPP standards, please refer to the instructions on the Company’s official website.
2. SF will from time to time adjust and complete the product names for which SPP service is not provided, the information confirmed by SF courier with you shall prevail.

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Customer service hotline:95338

Service hour:24 hours from Monday to Friday.

Online service :Click to contact

Service hour:24 hours

Contact your local courier or sales manager.