Latest Notice on International Product Pick-up and Delivery Service（Updated on April 4th）

2020.4.4

  • Dear Customers：

    SF Express pays close attention to the spread of Covid-19 infection around the world. At present, many countries have issued different degrees of epidemic prevention policies. The acquisition of transportation resources for import and export shipments during the epidemic prevention and control period has been significantly restricted. We are trying our best to coordinate the resources of all parties and guarantee the service operation through the emergency dispatch system. Due to the severe international epidemic situation and the increasing instability of international airlines and the implementation of traffic control in many countries, we hereby announce the following adjustments to the current service:

     Origination

    Destination

    Product & Service

    Chinese Mainland

    Japan

    Suspend International Economy Express (EE)

    U.S, Canada

    Suspend International Standard Express (SE) &  International Economy Express (EE) ≥2kg

    Europe

    Suspend International Standard Express （SE）;

    Suspend International Economy Express (EE) cash (Do not effect credit account customers)

    UAE, Mexico, South America 10 countries, Africa 8 countries

    Suspend International Standard Express (SE) ≥10kg and multi-piece shipment

    Australia

    Suspend International Standard Express (SE) ≥2kg

    Chinese Mainland, Hong Kong China, Macau China, Taiwan China

    Malaysia

    Suspend International Economy Express（EE）

    Suspend International Standard Express (SE) ≥5kg

    Chinese Mainland, Hong Kong China, Macau China, Taiwan China and Overseas Countries Origination

    UAE, Chile, Bangladesh, 8 African countries, Pakistan, Nepal, Brunei, Sri Lanka, Philippines

    Suspend International Economy Express（EE）

    India, Burma

    Suspend International Standard Express (SE)

    Hong Kong China, Macau China, Taiwan China and Overseas Countries Origination

    Cambodia

    Suspend International Standard Express (SE)

    Hong Kong China, Macau China, Taiwan China

    U.S, Canada

    Suspend International Standard Express (SE) ≥20kg

    Australia

    Suspend International Standard Express（SE）

    Note：
    1) Africa 8 countries: Tanzania, Nigeria, Congo (DRC), Uganda, Cameroon, Mali, Togo and Ghana
    2) South America 10 countries: Chile, Brazil, Colombia, Venezuela, Suriname, Ecuador, Peru, Bolivia, Uruguay, Argentina
    3) Europe 28 countries: Bulgaria, Switzerland, Estonia, Finland, Greece, Lithuania, Latvia, Norway, Poland, Romania, Sweden, Belgium, the Netherlands, Germany, Britain, Italy, France, Luxembourg, Austria, the Czech republic, Denmark, Spain, Hungary, Ireland, Portugal, Slovakia, Croatia, Slovenia

    Due to the frequent changes of the international epidemic situation, please consult the local staff or the online customer service for more detailed information of the follow-up service and product service adjustment. Please contact the sales manager for the enterprise customer service adjustment plan

    Thanks for your support and understanding！

     

                                                     SF International Express

                                                      2020/4/4