Delivery Standards of Delivery Services to Mainland China

2020.3.20
  • Delivery standards of common types of items from Hong Kong and Macau regions to Mainland China# are as follows:

    Common Types of Items

    Company Parcel (Sender and Receiver both as companies)

    Personal Parcel (Sender as a company or an individual, receiver as an individual)

    • Must upload front and back copy of the recipient's identification document
      (Image size not exceeding 3M; in jpg or png format)
    • Provide shopping receipt (Accept online cap-screen)
    • 10 types of items or below, 10 pieces or below for each type of items
    • No limit for the declared value of an indivisible item in each waybill
    • Declared value of 2 or more items in each waybill: RMB 800 or below

    Milk Powder

     

     

    [From Hong Kong region to Mainland China]

    Infant Formulas for 36 months or below (E.g. for 1-3+ formulas)

    • Export License issued by Trade and Industry Department must be provided, click here for details
    • Documents are needed for formal declaration; please call Customer Service Hotline for pick-up service arrangement

    For formulas does not belong to the above (E.g. 4+, adult, healthy or maternity formula)

    • Documents are needed for formal declaration; please call Customer Service Hotline for pick-up service arrangement

    [From Hong Kong region to Mainland China]

    Infant Formulas for 36 months or below (E.g. for 1-3+ formulas)

    • Export License issued by Trade and Industry Department must be provided, click here for details

    For formulas does not belong to the above (E.g. 4+, adult, healthy or maternity formula)

    • Maintain normal service

    [From Macau region to Mainland China]

    • Documents are needed for formal declaration; please call Customer Service Hotline for pick-up service arrangement

    [From Macau region to Mainland China]

    • Maintain normal service

    Products Containing Medicinal Ingredients or Various Medicines

    (Psychoactive, anaesthetic, radiopharmaceuticals, and toxic drugs will not be accepted)

    [From Hong Kong region to Mainland China]

    • Export License issued by Department of Health must be provided, click here for details
    • Documents are needed for formal declaration; please call Customer Service Hotline for pick-up service arrangement

    [From Hong Kong region to Mainland China]

    • Export License issued by Department of Health must be provided, click here for details
    • Special document must be provided (E.g. proof of receiver’s case of illness, original copy of doctor's prescription certificate, proof of treatment course, dosage, receiver as the patient himself)

    [From Macau region to Mainland China]

    • Documents are needed for formal declaration; please call Customer Service Hotline for pick-up service arrangement

    [From Macau region to Mainland China]

    • Special document must be provided (E.g. proof of receiver’s case of illness, original copy of doctor's prescription certificate, proof of treatment course, dosage, receiver as the patient himself)

    Thermometers

    (including mercury, electronic, infrared and other thermometers)

    Declared value exceeding / equals to RMB 5,000 or weighing 30kg or above

    • Documents are needed for formal declaration; please call Customer Service Hotline for pick-up service arrangement

    Declared value under RMB 5,000 or weighing below 30kg

    • Mail as normal company parcel
    • Maintain normal service

    Disposable Marks

    Declared value exceeding / equals to RMB 5,000 or weighing 30kg or above

    • Documents are needed for formal declaration; please call Customer Service Hotline for pick-up service arrangement

    Declared value under RMB 5,000 or weighing below 30kg

    • Mail as normal company parcel (If the masks are medical article, formal declaration is needed)
    • Does not exceed 300 pieces per waybill

    Washable Masks

    Declared value exceeding / equals to RMB 5,000 or weighing 30kg or above

    • Documents are needed for formal declaration; please call Customer Service Hotline for pick-up service arrangement

    Declared value under RMB 5,000 or weighing below 30kg

    • Mail as normal company parcel (If the masks are medical article, formal declaration is needed)
    • Does not exceed 100 pieces per waybill

    Protective Suits

    Declared value exceeding / equals to RMB 5,000 or weighing 30kg or above

    • Documents are needed for formal declaration; please call Customer Service Hotline for pick-up service arrangement

    Declared value under RMB 5,000 or weighing below 30kg

    • Mail as normal company parcel (If the protective suits are medical article, formal declaration is needed)
    • Does not exceed 5 sets per waybill

    Disposable gloves

    Declared value exceeding / equals to RMB 5,000 or weighing 30kg or above

    • Documents are needed for formal declaration; please call Customer Service Hotline for pick-up service arrangement

    Declared value under RMB 5,000 or weighing below 30kg

    • Mail as normal company parcel (If the gloves are medical article, formal declaration is needed)
    • Does not exceed 400 pieces per waybill

    Goggles

    Declared value exceeding / equals to RMB 5,000 or weighing 30kg or above

    • Documents are needed for formal declaration; please call Customer Service Hotline for pick-up service arrangement

    Declared value under RMB 5,000 or weighing below 30kg

    • Mail as normal company parcel (If the goggles are medical article, formal declaration is needed)
    • Does not exceed 5 pairs per waybill

    Disinfectant / Disinfectant Gel

    (Products containing alcohol will not be accepted*)

     

    Declared value exceeding / equals to RMB 5,000 or weighing 30kg or above

    • Documents are needed for formal declaration; please call Customer Service Hotline for pick-up service arrangement

    Declared value under RMB 5,000 or weighing below 30kg

    • Mail as normal company parcel
    • Does not exceed 1.2L per waybill

     * According to Section 2, Article 3 of The Regulations of Articles Prohibited from Post and Delivery”. Please click here for details.

     

     Tariff may incur for all shipments exporting from Hong Kong and Macau regions to Mainland China.

     

    For further enquiries, please contact our Customer Service Hotline at (852) 2730 0273 (Hong Kong) or (853) 2873 7373 (Macau).