Delivery Standards of Delivery Services to Mainland China

2020.2.13
  • Delivery standards of common types of items from Hong Kong and Macau regions to Mainland China are as follows:

    Common Types of Items

    Company Parcel (Sender and Receiver both as companies)

    Personal Parcel (Sender as a company or an individual, receiver as an individual)

    Must provide front and back copy of the HKID and shopping receipt (Accept online cap-screen)

    • 10 types of items or below, 10 pieces or below for each type of items
    • No limit for the declared value of an indivisible item in each waybill
    • Declared value of 2 or more items in each waybill: RMB 800 or below

    Milk Powder

    Infant Formula for 36 months or below

    • Export License issued by Trade and Industry Department must be provided
      (Trade and Industry Department Contact No.:(852) 3403 6220)
    • Documents are needed for formal declaration; please call Customer Service Hotline for pick-up service arrangement

    4+ (i.e. for 4 years old or above), adult, healthy or maternity formula

    • Documents are needed for formal declaration; please call Customer Service Hotline for pick-up service arrangement

    Infant Formula for 36 months or below

    • Export License issued by Trade and Industry Department must be provided
      (Trade and Industry Department Contact No.:(852) 3403 6220)

    4+ (i.e. for 4 years old or above), adult, healthy or maternity formula

    • Special document must be provided
      (Formal Declaration, must call Customer Service Hotline for pick-up service arrangement)

    Products Containing Medicinal Ingredients or Various Medicines

    • Export License issued by Department of Health must be provided
      (Department of Health Contact No.:(852) 3974 4180)
    • Documents are needed for formal declaration; please call Customer Service Hotline for pick-up service arrangement
    • Export License issued by Department of Health must be provided
      (Department of Health Contact No.:(852) 3974 4180)
    • Special document must be provided (E.g. proof of receiver’s case of illness, original copy of doctor's prescription certificate, proof of treatment course, dosage, receiver as the patient himself)

    Thermometers

    Declared value exceeding RMB 4,999 or weighing 30kg or above

    • Documents are needed for formal declaration; please call Customer Service Hotline for pick-up service arrangement

    Declared value under RMB 310 or weighing below 30kg

    • Mail as normal company parcel
    • Maintain normal service

    Disinfectant / Disinfectant Gel

    Declared value exceeding RMB 4,999 or weighing 30kg or above

    • Documents are needed for formal declaration; please call Customer Service Hotline for pick-up service arrangement

    Declared value under RMB 310 or weighing below 30kg

    • Mail as normal company parcel
    • Does not exceed 1.2L per waybill

    Disposable Marks

    Declared value exceeding RMB 4,999 or weighing 30kg or above

    • Documents are needed for formal declaration; please call Customer Service Hotline for pick-up service arrangement

    Declared value under RMB 310 or weighing below 30kg

    • Mail as normal company parcel

    Quantity Limitations per waybill

    • Disposable surgical / medical / child masks do not exceed 300 pieces
    • 3M/ N95 masks do not exceed 1,000 pieces

    Washable Masks

    Declared value exceeding RMB 4,999 or weighing 30kg or above

    • Documents are needed for formal declaration; please call Customer Service Hotline for pick-up service arrangement

    Declared value under RMB 310 or weighing below 30kg

    • Mail as normal company parcel
    • Does not exceed 100 pieces per waybill

    Protective Suits

    Declared value exceeding RMB 4,999 or weighing 30kg or above

    • Documents are needed for formal declaration; please call Customer Service Hotline for pick-up service arrangement

    Declared value under RMB 310 or weighing below 30kg

    • Mail as normal company parcel
    • Does not exceed 5 sets per waybill

    Disposable gloves

    Declared value exceeding RMB 4,999 or weighing 30kg or above

    • Documents are needed for formal declaration; please call Customer Service Hotline for pick-up service arrangement

    Declared value under RMB 310 or weighing below 30kg

    • Mail as normal company parcel
    • Does not exceed 400 pieces per waybill

    Goggles

    Declared value exceeding RMB 4,999 or weighing 30kg or above

    • Documents are needed for formal declaration; please call Customer Service Hotline for pick-up service arrangement

    Declared value under RMB 310 or weighing below 30kg

    • Mail as normal company parcel
    • Does not exceed 5 pairs per waybill

     

    For further enquiries, please contact our Customer Service Hotline at (852) 2730 0273 (Hong Kong) or (853) 2873 7373 (Macau).