Cold Chain Delivery Services

  • Service Introduction

    SF Cold Chain Delivery aims at delivering products with special temperature requirements. Three delivery conditions are available: frozen, chilled and air-conditioned product.

    • Frozen (-18 - -15°C)

    • Chilled (0 - 4°C)

    • Air-conditioned (17 - 22°C)

  • Service Advantage


    • Refrigerated trucks and/or insulation tools are used to provide different storage temperatures to fit customer needs


    • Temperature sensors and GPS are equipped on refrigerated trucks which help to tracking the trucks' temperature and locations.


    • Insulation tools are stringently tested to ensure shipment can be stored in the appropriate temperature during delivery


    • Diversified services are provided, including pick-up & delivery service between airport and warehouses, and deliveries to wholesalers, retailers, restaurants and end-customers


    • One-stop logistics solution is provided according to customers’ requirements, including pick-up, storage and last mile delivery.


    • Cash On Delivery (COD) Service and other value-added services are available. 

  • Service Types

    • Enterprise Cold Chain Delivery


    • D2R Cold Chain Delivery


    • Door-to-door Cold Chain Delivery

  • Parcel Classification

    • Refrigerated Delivery Service is applicable to the food category delivery


    • For below parcels, sign of Disclaimer for Loss and Damage of Goods are required:
    Cake with cream and/or decorations; Ice-pop, sorbet, ice-cream and the related products; Egg; Live seafood; Chilled poon chai (Excluding frozen poon chai); Frozen dough & sea urchin


    • The below parcels are not applicable for the Refrigerated Delivery Service:
    Food with strong smell (Excluding parcels with vacuum packaging and no smell afterward); Drug; Vaccine; Reagent; Chemicals; Dry ice and non-food items (such as clothes and paper card etc.)

  • Notice of Use

    • Pick-up service is only available for registered industrial/commercial addresses. It is not applicable for unregistered and non-industrial/ commercial addresses.

    • Reference Pick-up Timeslot:16:00 – 19:00 (SF will coordinate with the shipper for the actual pick-up time.)

    • For Terms and Conditions of Carriage, please click here.