Weight and Size Restrictions

Parcel Limitations and Service Charge

Service Points			Maximum Weight	Maximum Volume	Service Charge
SF Stores			20kg or below	704032cm	Waived
SF Business Station			80kg or below (Please contact our Customer Service Hotline at (852) 2730 0273 for any parcel that is over 80kg)	Each single length≤ 160cm; L+W+H ≤ 300cm	Waived
SF Locker¹			20kg or below	453135cm	Waived
SF Service Partners	Pick-up service only	7-Eleven, Circle-K	5kg or below	363025cm	HKD10/ MOP10²
		Shell Station	10kg or below	533232cm
		KE Locker³	5kg or below	403542cm
		Small-sized Chain Stores & Individual Stores⁴	15kg or below	533223cm
	Pick-up and local drop-off service	Lee Hing Loong, Chui Kee Vans, Cheung Chau Lok’sShop	Pick-Up: 15kg or below Drop-Off: 30kg or below	Pick-Up: 704032cm Drop-Off: 704032cm

Simply click here to follow the easy steps and click here to learn more about the Waybills Batch Printing Template-Menu.

¹Pick-up service only and Jumbo-sized grid available in some Locker(45*87*35 cm), for more details please click here.
²SF Service Partner Service Charge (HKD 10/ MOP 10) would be exempted for parcels picked up at SF Service Partners until further notice.
³Transit time is expected to increase by 1-2 working days for pick up at KE Lockers.
⁴Depends on the size of parcel that the specific SF Service Partner accepts.

Notes:

Recipient must pick up parcels at SF Service Partners within 2 days after receiving the SMS notification. If customers wish to rearrange pickup for overdue parcels, please call our Customer Service Hotline (852) 2730 0273 (Hong Kong) or (853) 2873 7373 (Macau).
SF Retention Service fee may apply if customers failed to pick up the parcel within limited time.

For Terms and Conditions of Carriage, please click here.