Customer Service Hotline

S.F. Express Customer Service Hotlines
CountryCustomer Services HotlinesService Hours(Local)
LocalInternational
Mainland China 95338 (+86) 755 533883

Monday to Sunday: 08:00-21:00

Hong Kong 273 00 273 (+852)2730 0273 Mon to Fri: 08:00-20:30
Sat, Sun & Public Holiday: 08:00-20:00
Macau 2873 7373 (+853)2873 7373 Mon to Fri: 08:00-20:30
Sat, Sun & Public Holiday: 08:00-20:00
Taiwan 0800 088 830 (+886 )
2 2192 6063

Mon to Fri: 08:00-20:00

Sat: 08:00-17:30
Sun& Public Holiday: Closed

Online Service:Mon to Sat:09:00-18:00

Singapore 1800 311 1111 (+65 )6603 0630 Mon to Fri: 08:00-19:00
Sat: 08:00-15:00
Sun & Public Holiday: Closed
South Korea 080 393 1111 (+82) 2 572 3339 Mon to Fri: 09:00-18:30
Sat: 09:00-12:30
Sun & Public Holiday: Closed
Malaysia 1800 18 3331 (+60) 3 2733 2888 Mon to Fri: 08:00-18:00
Sat: 08:00-12:00
Sun & Public Holiday: Closed
Japan 0120 683 683 (+81) 3 5781 1511 Mon to Fri: 09:00-19:00
Sat: 09:00-13:00
Sun & Public Holiday: Closed
U.S. 001 855 901 1133 (+1) 855 901 1133
Mon to Fri: 06:00-17:00 (PST)
Sat:0800-1200
Sun & Public Holiday: Closed
Russia +7(800)5056318 - Mon to Fri: 09:00-12:00;14:00-18:00
Sat, Sun & Public Holiday: Closed
Thailand 02 097 1889 (+66) 2097 1889 Mon to Fri: 08:30-17:30
Sat: 09:00-12:30
Sun & Public Holiday: Closed
Vietnam 1800 8110 (+84) 28 6281 6068 Mon to Fri: 08:00-17:30
Sat: 08:00-17:00
Sun & Public Holiday: Closed
Australia 1300 148 168 (+61) 39 070 4855 Mon to Fri: 09:00-17:00
Sat, Sun & Public Holiday: Closed
Mongolia 00976 7730 3333 (+976) 7730 3333 Mon to Fri: 09:00-18:00
Sat, Sun & Public Holiday: Closed
New Zealand 09-666-0336 (+64) 9666 0336 Mon to Fri: 10:00-18:30
Sat, Sun & Public Holiday : Closed
Network Service Monitoring Hotline (0755)
83151111
(+86)
755 8315 1111
Mon to Sat: 09:00-21:00 
Sun: 09:00-19:00 
Public Holiday: 09:00-18:00
PS:The service hours above is local time.