15.1%
The accident rate of casualties in millions of express deliveries decreased by
100%
The coverage rate of Health and Safety Training
0
Major fire or casualty accidents
100%
The signing rate of suppliers of clauses on social responsibility, integrity and confidentiality
SF is committed to creating a career platform for global talents to pursue excellence and achieve their ideals. SF adheres to the team culture of equality, respect, win-win collaboration, innovation, and inclusiveness, allowing employees to grow through competition to achieve self-fulfillment. The Company keeps increasing its investment in talent team building, not only establishes a fair and transparent evaluation system but also continuously promotes the enhancement of compensation competitiveness and employee satisfaction from multiple dimensions such as training empowerment, promotion development, and organizational atmosphere building, so as to encourage employees to deliver value and strive for excellence.
SF strengthens its democratic management by setting up a labor union to supervise the protection of employees' rights and interests, listen to the real voice of employees, and solve their reasonable demands.As of the end of 2023, SF had established 130 labor unions in its whole network with 21,000 representatives.
SF adheres to the concept of "talent is the first productive force" and pays great attention to employee training and development. In 2023, the Company promoted the optimization of its overall training system by iterating the course and lecturer management mechanism, encouraging the creation of high-quality content, and boosting lecturers' teaching enthusiasm; by establishing a demand map around the actual business needs of key talent teams and matching course resources, the Company created a full-process training mechanism; at the same time, through digital platform transformation, the Company supported a closed-loop management of talent training work. Thus, the Company achieved "accuracy" of training needs, "supply" of training content, "discovery" of training resources, and "foundation" of talent team training.
SF has established a comprehensive and multifaceted employee care and welfare system that provides diverse welfare and caring measures from the three aspects of "guarantee of basic welfare, improvement of care and assistance to long-term development", helps employees solve practical problems, enhances the sense of belonging and happiness of employees towards the Company, fostering the cohesion and sense of identity of employees. In 2023, SF visited more than 20,000 employees and their families with difficulties, and the amount of assistance was about RMB11.61 million.
SF sets annual safety management targets every year, quantifies health and safety requirements, regularly reviews and looks over the safety management work and its management achievements, and links the target to the performance of safety management personnel. SF continuously tracks quantitative indicators related to the health and safety of our employees and contractors. In 2023, there was no major fire accident or major casualty accident occurred in the Company, and the accident rate of casualties in millions of express deliveries decreased by 15.1% compared with 2022.
SF's services have penetrated into various fields such as industrial manufacturing, commercial distribution, commercialized agricultural products, food and pharmaceutical cold chain, international trade and local life services, covering all aspects of social production and people‘s life. At the same time, SF actively embraces new industry dynamics and new trends, helping the clients innovate their business models and enhance consumers' perceptions and experiences, and practices as a transmitter and guardian of a beautiful life.
SF always puts customers first, continuously improves service quality, differentiates service competitiveness and continuously provides customers with high efficiency and high-quality services. SF continues to improve the industry service standards in various segments, drives the coordinated delivery of all operational processes based on customer feedback, promotes the optimization of internal service standard processes, provides customers with speedy and warm services, and continuously improves customer satisfaction.
In the 2023 express service satisfaction survey of the State Post Bureau, SF was ranked the first in Express Service General Satisfaction and Public Satisfaction, which was the 15th year in a row.
SF implements full-link customer data security and protection strategies around the “placing orders, pickup and delivery, transit and so on” in business flow.
The Company continues to promote the encrypted privacy waybills, and the hidden digits of the customer's phone number were increased from 4 to 6 digits. Simultaneously, SF also supports customers' differentiated privacy protection needs by protecting their name and address information, in a bid to comprehensively protect customer data and privacy security.
SF attaches importance to supplier management, upholds the core values of integrity and commitment, advocates the establishment of a cooperation environment featuring equality, mutual-respect, transparency, development-oriented, win-win consensus and sunshine; over the years, the Company has established long-term stable, mutually beneficial and win-win cooperative relationships with suppliers and partners, working together to build a responsible supply chain.
SF continued to improve its supplier management system, implemented a strict supplier management system, and strengthened ESG risk identification and management in the supply chain. The Company has improved the supplier access process and standards to continuously strengthen the supplier refined management ability and reduce the risk of supplier cooperation. In addition, SF has continued to promote the upgrading of suppliers' digital and intelligent management. The Company has enhanced the efficiency of suppliers' management and strengthened the risk control capability of supplier cooperation through various initiatives such as the construction of supplier Management Dashboard, supplier Digital Archives and supplier Labeling System, and the establishment of supplier risk models.
