Nearly10,000
couriers have successfully achieved career transition, evolving into specialists and management talent
10%
YoY decrease in casualty rate per million parcels
100%
safety training coverage
100%
supplier sign‑up for Social Responsibility Agreement and Integrity & Cleanliness Agreement
SF always regards talents as the core driving force for enterprise development, attaches great importance to the construction of talent teams, and is committed to building a professional and high-quality talent echelon through scientific talent recruitment, training, and incentive mechanisms. It provides all-round support for employees' growth and development, builds a broad platform for employees to realize their personal values, helps employees and the Company grow together, and promotes the long-term and stable development of the Company.
- Protecting Employee Rights and Interests
SF strictly abides by the provisions of the United Nations International Charter on Human Rights, the International Labour Organization’s Declaration on Fundamental Principles and Rights at Work and the core conventions of the International Labour Organization, and follows the Ten Principles of the United Nations Global Compact (UNGC) to incorporate human rights protection into the entire process of business operations. The Company continuously strengthens the monitoring and due diligence of human rights risks in its own operating sites, value chains, other activities related to business, new business relations (mergers, acquisitions, joint ventures, etc.) and potential issues, protecting the rights and interests of all stakeholders within the scope of its business. In 2025, no major human rights compliance risk events were found in the Company.
- Empowering Employee Growth
SF continuously improves the “dual-channel” career development system, constructing a smooth and freely flowing career development path for employees in professional and management sequences, and providing growth support throughout the entire career development cycle. In 2025, nearly 10,000 couriers have successfully achieved career transition, evolving into specialists and management talent. Since 2007, we have empowerd nearly 120 employees to transition into aviation roles, including pilots and flight dispatchers.
- Demonstrating Employee Care
SF has built a comprehensive and diversified welfare care system for all employees, covering multi-dimensional scenarios such as job security, medical care, food, housing and transportation, important festivals and important moments in life of employees and their families. Through the sinking care mechanism, SF has an in-depth understanding of employees' needs, effectively solves practical problems, enhances employees' sense of belonging and happiness, and enhances team cohesion and identity.
- Ensuring Workplace Safety
SF always takes safety production as the core cornerstone of the enterprise's sustainable development, continuously improves the safety risk prevention and control system, and integrates the concept of safety production into the entire operation process. It is committed to creating a safe and healthy working environment for all employees. The Company formulates clear and quantifiable annual safety objectives and regularly reviews and assesses safety management work and its effectiveness. In 2025, the casualty rate per million parcels of the Company decreased by 10% YoY.
SF has consistently adhered to a “customer-centered” philosophy, striving to deliver service offerings that are not only of compelling value but also exceed expectations. From express delivery products to comprehensive logistics services and be-spoke industry-specific supply chain solutions, the Company remains deeply committed to honoring the trust placed in SF by every customer, providing services that are both reliable and value-enhancing. Empowered by technology, the Company continuously optimizes and upgrades its service and product portfolio, having built a comprehensive, multi-dimensional service matrix covering timeliness, weight, shipping frequency, transportation distance, application scenarios, and geographic locations. This matrix not only meets diverse needs through precise on-time delivery commitments but also enables continuous service quality improvement through its digital and intelligence capabilities. The Company's business has deeply penetrated sectors such as industrial manufacturing, commercial distribution, agricultural product distribution, food and pharmaceutical cold chain, international trade, and local life services. Its services comprehensively cover all aspects of social production and people's livelihood security, continuously solidifying its brand image of being “fast”, “reliable”, and “premium service”.
Improving Customer ExperienceSF has always been committed to delivering high-quality service experiences to its customers. By actively listening to customer feedback and promptly responding to their needs, the company drives comprehensive operational synergy across all links of its business. Customer satisfaction is positioned as the core objective of SF's service quality management. Guided by customer needs, SF continuously strengthens its quality management, refines its service standards, and enhances its service philosophy and levels. According to the State Post Bureau's Express Delivery Service Public Satisfaction Survey, SF ranked first for 17 consecutive years (2009-2025) .
Safeguarding Delivery SecuritySF strictly complies with laws and regulations such as the Law of the People's Republic of China on Postal Services, the Administrative Measures for the Supervision of Delivery Security in the Postal Industry, the Administrative Measures for Real-Name Collection and Delivery of Mails and Express Items, and the Regulations on the Management of Prohibited Items, continuously improving its delivery security management. The Company's Administrative Regulations on the “Three Systems” for Delivery Security establishes the core control principles of “real-name collection and delivery, item inspection upon collection, and machine security screening,” comprehensively ensuring the safety of express delivery. In 2025, SF's online real-name registration rate reached 99.95%, the coverage rate for specialized delivery security training among pickup and delivery personnel reached 100%, with a 100% pass rate for delivery security training.
Adhering to the core value of “honesty-based”, the Company deeply integrates supplier management into its corporate sustainable development strategy, and is committed to creating a cooperative environment characterized by equality, respect, transparency, mutual development, win-win cooperation, and integrity. It promotes the establishment of a long-term collaborative mechanism with suppliers based on mutual trust, and jointly builds a responsible and sustainable supply chain ecosystem.
Supplier ManagementThe Company has established a comprehensive supplier management system, strictly implemented supplier management regulations, and continuously improved the ESG risk management ability of the supply chain. The Company embeds the ESG concept into the entire procurement process, clarifies the orientation of green and responsible procurement, and terminates cooperation with suppliers involved in major disputes that fail to make timely rectifications to ensure the stable operation of the supply chain.
