17.2%
The accident rate of casualties in millions of express deliveries decreased by
100%
The coverage rate of safety training is
0
Major fire or casualty accidents
100%
The signing rate of suppliers of clauses on social responsibility, integrity and confidentiality
SF has always regarded talent as the core driving force of corporate development and placed great emphasis on building a talent team. We are committed to developing a professional and high-caliber talent echelon through scientific talent recruitment, training, and incentive mechanisms. In 2024, guided by the principle of “specialized personnel, focused on specific industries,” we concentrated on cultivating compound talents with industry insights and professional skills to provide customers with more precise and efficient logistics solutions. We also continued to optimize our management model by shifting the management focus forward and closer to the front line of business. This allowed us to strengthen our incentive mechanisms and fully activate operations. By establishing a comprehensive training system and diversified career development pathways, we supported the growth of our employees and laid a solid foundation for the company’s sustainable development.
SF always puts the protection of employees’ rights and interests in the first place, is committed to providing employees with a diverse, inclusive and equal working environment, continuously pays attention to employees’ life and health, creates a humanistic and caring working atmosphere, and effectively enhances employees’ sense of belonging and happiness.
SF places great emphasis on the career development of its employees, and has established clear and diversified career development pathways for all employees, providing broad career development opportunities. The company fully supports employees in achieving their personal career goals. SF has built a scientific and systematic talent development system. Through customized training programs and capability enhancement plans, the company comprehensively strengthens employees’ professional qualities and overall capabilities. This not only empowers employees’ growth but also injects a continuous stream of talent into the company’s sustainable development.
SF has built a comprehensive and diversified welfare care system for all employees, covering multi-dimensional scenarios such as job security, medical care, food, housing and transportation, important festivals and important moments in life of employees and their families. Through the sinking care mechanism, SF has an in-depth understanding of employees’ needs, effectively solves practical problems, enhances employees’ sense of belonging and happiness, and enhances team cohesion and identity. 2024, total investment in employee care exceed RMB 370 million.
SF always regards safety production as the cornerstone of the sustainable development of enterprises, continuously improves the safety risk management system, deeply integrates the concept of safety production into every link of daily operations, and creates a safe and healthy working environment for all employees. SF sets clear and quantifiable annual safety targets and regularly reviews safety management and its effectiveness. In 2024, SF did not have major safety production accidents or major on-site fire accidents with liability, and the accident rate of casualties in millions of express deliveries dropped by 17.2% compared with 2023.
SF always adheres to a customer-oriented approach, constantly optimizes and upgrades its service product system, and meets the diversified needs of customers in terms of timeliness, weight, frequency, distance, scenarios, and geographical location in an all-round and multi-angle manner. The company's services have penetrated into various sectors, including industrial manufacturing, commercial distribution, agricultural products, food and pharmaceutical cold chains, international trade, and local life. They cover all aspects of social production and people's livelihoods, establishing a brand image that is "fast", "reliable", and "premium services". High-quality services have shaped an unparalleled brand value. Relying on its leading service quality and reputation, the company has accumulated a highly loyal and sticky customer base across various sub-industries. It has become the preferred logistics partner for many customers and is widely recognized by customers, the industry, and society.
SF has always been committed to delivering high-quality service experiences to its customers. By actively listening to customer feedback and promptly responding to their needs, the company drives comprehensive operational synergy across all links of its business. Customer satisfaction is positioned as the core objective of SF's service quality management. Guided by customer needs, SF continuously strengthens its quality management, refines its service standards, and enhances its service philosophy and levels. According to the State Post Bureau's Express Delivery Service Public Satisfaction Survey, SF ranked first for 16 consecutive years (2009-2024) .
SF strictly complies with laws and regulations, including the Postal Law of the People's Republic of China, the Measures for the Supervision and Administration of Postal Delivery Safety, the Measures for the Administration of Real-Name Collection and Delivery of Mail and Express Mail, and the Regulations on the Administration of Prohibited Delivery Items, continuously enhancing its delivery safety management level. The company has established the "Three Systems" Management Regulations for Delivery Security, which clearly defines the core control principles of "real-name collection and delivery, inspection upon collection, and machine-based security checks" to comprehensively ensure the safety of express delivery. The company fully implements the real-name collection and delivery system through process integration, system enforcement, and performance monitoring. In 2024, the SF real-name online registration rate was 99.93%, a further increase from 2023. In addition, the company comprehensively strengthened employees' safety awareness and skills by combining online platforms with offline training. In 2024, the coverage rate of safety delivery training for the couriers is 100%, and the qualification rate of the trainings was 99.9%.
SF always regards supplier management as an important link of sustainable development, upholds the core value of "honesty as the way", and is committed to building a cooperative environment of equality, respect, transparency, development, win-win and sunshine. The company has established long-term, stable, mutually beneficial and win-win strategic cooperative relationships with suppliers to jointly build a responsible and sustainable supply chain ecosystem.
SF has built a comprehensive supplier management system, strictly implemented the supplier management system, and continuously improved the ESG risk management capabilities of the supply chain. In 2024, the Company issued the "SF's Code of Conduct for Suppliers" and other systems, incorporating ESG requirements such as business ethics, safety and occupational health, labor and human rights, and environmental protection into the terms of supplier contracts, and regularly reviewing supplier performance. In addition, the company continues to promote the digital management process of suppliers. The company further improved the efficiency of supplier management and strengthened the risk management and control capabilities of supplier cooperation through tools such as supplier management board, digital files and risk models.
