SF Express

Fresh Food Express provides high quality express service for specific fresh food with freshness preservation in the entire process, reliable transit time and considerate services

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Exclusive guarantee

Exclusive labels are adopted in the entire process, with the green channel, transport capacity is prioritized

Accurate delivery

Pickup within 1 hour; Prioritized delivery for shipments with this product; Door-to-door delivery for shipments with stable transit time

Worry-free after-sales services

With quick response and follow-up by dedicated customer service representative, highly efficient and high-quality after-sales service is provided. Basic SPP* within shipment value of RMB500 is granted

Charging Standards

Initial weight + additional weight (the prices may vary for different routes and distances), click here for details. The price is subject to confirmation by courier

Coverage

Over 300 cities in Chinese Mainland, click to check the service coverage

Standard Transit Time

Shipments will be picked up and delivered within the specified service coverage and time. Detailed shipment arrival time can be tracked based on the shipping time and administrative area of the origin/destination. Click here for details

Basic SPP (shipment value ≤RMB 500): If the shipment is damaged/lost during the transportation process, compensation can be claimed based on the damage amount with valid proof.
Premium SPP (shipment value＞RMB500): Can be purchased in an overlapped way (for the fees and details, please refer to SPP Details)

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Customer Service Hotline

95338

24hours self-service

Phone representative service hours: 08:00-21:00

Online Service

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24hours self-service

Live chat representative service hours: 08:00-22:00

Contact your local courier or sales manager for details

More order placement modes:

Official account "SF Express" on WeChat, App and mini program