Customer Service Hotline

SF Express Customer Service Hotline
Country / Region Customer Service Hotline Service Hours
Local International
Hong Kong 2730 0273 (+852)
2730 0273

Mon to Fri: 08:00 - 20:30

Sat, Sun & Public Holidays:

08:00 - 20:00

Macau 2873 7373 (+853)
2873 7373
 

Mon to Fri: 08:00 - 20:30

Sat, Sun & Public Holidays:

08:00 - 20:00

Mainland

China

95338

0086-755-9533883

Mon to Sun:

1. Beijing, Shanghai, Tianjin, Hebei,

Shaanxi, Heilongjiang, Jilin,

Liaoning, Gansu, Inner Mongolia,

Xinjiang,Hubei, Hunan, Sichuan,

Chongqing, Guizhou, Yunnan,

Ningxia, Shanxi, Shandong, Lhasa,

Qinghai, Zhejiang, Jiangsu, 

Anhui, Henan: 

08:00 - 22:00

2. Guangdong , Guangxi, Hainan,

Fujian, Jiangxi:

08:00 - 22:30

Taiwan 0800 088 830 (+886)
2 2192 6063

Mon to Fri: 08:00 - 20:00 

Sat: 08:00 - 17:30 

Sun: Closed

Singapore 1800 311 1111 (+65)
6603 0630
 

Mon to Fri: 08:00 - 19:00

Sat: 08:00 - 15:00

Sun & Public Holidays: Closed

Malaysia 1800 18 3331  (+60)
2733 2888

Mon to Fri: 08:00 - 18:00

Sat: 08:00 - 12:00

Sun & Public Holidays: Closed

South Korea 080 393 1111 (+82)
2 572 3339

Mon to Fri: 09:00 - 18:30

Sat: 09:00 - 12:30

Sun & Public Holidays: Closed

Japan 0120 683 683

(+81)

3 5781 1511

Mon to Fri: 09:00 - 19:00

Sat: 09:00 - 13:00

Sun & Public Holidays: Closed

U.S. 001 855 901 1133 (+1) 
855 901 1133

Mon to Fri: 06:00 - 17:00 (PST)

Sat: 08:00 - 12:00

Sun & Public Holidays: Closed

Thailand 02 097 1889

(+66)

2097 1889

Mon to Fri: 08:30 - 17:30

Sat: 09:00 - 12:30

Sun & Public Holidays: Closed

Australia 1300 148 168

(+61)

39 070 4855

Mon to Fri: 09:00 - 17:00

Sat, Sun & Public Holidays: Closed

Vietnam 1800 8110

(+84)

28 6281 6068

Mon to Fri: 08:00 - 17:30
Sat: 08:00 - 17:00
Sun & Public Holidays: Closed

Russia +78005056318 

/

Mon to Fri:

09:00 - 12:00; 14:00 - 18:00
Sat, Sun & Public Holidays: Closed

Mongolia 00976 7730 3333

(+976)

7730 3333

Mon to Fri: 09:00 - 18:00

Sat, Sun & Public Holidays: Closed

New Zealand 09-666-0336

+6496660336

Mon to Fri: 10:00 - 18:30

Sat, Sun & Public Holidays : Closed

The above hotline service hours are displayed according to local time.