Value-added Service
Based on the scenario-based demands of the customers and industries, the extended services provided beyond basic logistics services meet customers' customized demands
Service Features
A Diversified Service System
  • Satisfy the needs of different industries and customers and provide them with comprehensive solutions
Scenario-based Service Capability
  • Design and perform services flexibly to meet extended logistics scenario demands
Digital Service Experience
  • Integrate digital supply chain throughout the process to guarantee the industry-leading performance experience
About the Service
Shipment Storage Service
For parcels that have been contacted with the customer but were not signed for on the same day due to customer reasons, SF can provide a free storage service for a certain period starting from the date of first notification. If the storage period is beyond the said period, storage fees may be charged per shipment
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Charging Standards

1. For express products, the free storage period is 7 days from the day of first notification (excluding the day of first notification)

2. For freight products, the free storage period is 3 days from the day of first notification (excluding the day of first notification);
Storage fees will be charged per shipment from the day after the expiration of the free storage period (excluding the day of final delivery or pickup by customers)

3. Charging rules:
①Days of paid custody ≤10 days
RMB0.05/kg/day,
②Days of paid custody >10 days
Additional RMB0.05/kg/day for exceeding days
③minimum charge at RMB1/shipment/day

Coverage

Chinese Mainland

Notice for Use

1. Express products, including without limitation SF Speedy Express,SF Standard Express 
2. Freight products, including without limitation SF Road Freight Express 
3. Days here refers to calendar days

Learn More
Customer Service Hotline
95338
24hours self-service
Phone representative service hours: 08:00-21:00
Online Service
Contact now
24hours self-service
Live chat representative service hours: 08:00-22:00
Contact your local courier or sales manager for details
More order placement modes:
Official account "SF Express" on WeChat, App and mini program
Online Customer ServiceCooperation Inquiry