Value-added Service
Based on the scenario-based demands of the customers and industries, the extended services provided beyond basic logistics services meet customers' customized demands
Service Features
A Diversified Service System
  • Satisfy the needs of different industries and customers and provide them with comprehensive solutions
Scenario-based Service Capability
  • Design and perform services flexibly to meet extended logistics scenario demands
Digital Service Experience
  • Integrate digital supply chain throughout the process to guarantee the industry-leading performance experience
About the Service
Full Value SPP
If the Full Value SPP is selected and the consignment is completely lost or damaged, the compensation will be made fully within the limit of the SPP amount. One-to-one service, prioritized processing and compensation within 12 hours at the soonest are also provided under this service
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Charging Standards

1. Regular consignments

SPP amount

Standard service rate

Below CNY500(included)

CNY2/shipment

CNY500- CNY1,000(included)

CNY3/shipment

CNY1,000- CNY10,000(included)

8‰

CNY10,000- CNY200,000(included)

9‰

CNY200,000- CNY500,000(included)

1%

Express products

Weight range

SPP amount

Standard service rate


SF Road Freight Express, SF Long-haul Distribution (20kg+)

(0,40KG]

Below CNY500(included)

CNY4/shipment

 

 

CNY501- CNY10,000(included)

9‰

 

(40,100KG]

Below CNY1,000(included)

CNY6/shipment

 

 

CNY1001- CNY10,000(included)

9‰

 

(100KG,+∞)

Below CNY3,000(included)

CNY 18/shipment

 

 

CNY3001- CNY10,000(included)

9‰

 

All weight ranges

CNY10,000- CNY200,000(included)

1%

 

 

CNY200,000- CNY500,000(included)

1.5%

Time-limited Delivery

Same as charging standards for regular consignments under express products in the Chinese Mainland

2. Fragile consignments

Express product

SPP amount

Standard service rate

Below CNY500(included)

CNY3/shipment

CNY501- CNY1,000(included)

CNY5/shipment

CNY1,000- CNY10,000(included)

1.5%

CNY10,000- CNY200,000(included)

2%

CNY200,000- CNY500,000(included)

2%

 

Applicable Products

Express products in the Chinese Mainland: SF Same Day Delivery, SF Half Day, SF Standard Express, SF Speedy Express,etc

Freight products in the Chinese Mainland: SF Road Freight Express, SF Long-haul Distribution (20kg+) and Time-limited Delivery,etc

Application Scope

SF does not offer the Full Value SPP service for the following consignments: 
1. Consignments that can hardly be valued and some vulnerable consignments, e.g. antiques, calligraphy and paintings, commemorative coins, jade stone, ornamental stone, jade carving, wood carving and redware ceramic tea-pot
2. Fresh products, fruits and vegetables, e.g. seasonable fruits, frozen food, fresh products, hairy crab, animal and plant products
3. Credentials, cards and coupons, e.g. cards, coupons, bills, documents, credentials
4. Other articles with a high transportation risk

Compensation Standards

For details about modes of claim feedback, acceptance time limit, judgment of damage, documents required and compensation time limit, please refer to SF Mini-program - My - Claim Center

Notice for Use

1. The upper limit of the SPP amount (consignment value) may vary with consignments and when the SPP amount of your consignment exceeds the upper limit, please contact 95338 or SF couriers
2. SF will update from time to time the names of consignments (e.g. garage kits) that are not supported by the SPP service and are fragile or vulnerable, subject to the information confirmed by SF couriers
3. SPP fee=SPP amount*standard service rate(excluding those calculated by shipment)

Learn More
Customer Service Hotline
95338
24hours self-service
Phone representative service hours: 08:00-21:00
Online Service
Contact now
24hours self-service
Live chat representative service hours: 08:00-22:00
Contact your local courier or sales manager for details
More order placement modes:
Official account "SF Express" on WeChat, App and mini program
Online Customer ServiceCooperation Inquiry