| Place of interception | Charging Rules for Return and Redirect | |
|---|---|---|
| Intra-city | Inter-city | |
| Service outlets at origin | 1. Return to original address: Return/redirect fee (① Pickup by customer: CNY2/piece; ② Return by couriers door to door: CNY5/piece+CNY0.2/kg) 2. Return/redirect to another address: Freight charge from origin to new destination | |
| Distribution hub at origin | Freight charge from origin to new destination+return/redirect fee CNY5/piece | |
| Distribution hub at place of transit\destination | Freight charge from origin to new destination+return/redirect fee CNY5/piece | Freight charge from origin to place of interception+return/redirect fee from place of interception to new destination |
| Service outlets at destination | 1. Same service outlets: Original freight charge 2. Same administrative region: Original freight charge+return/redirect fee (CNY2/shipment if within 1KG, CNY1/KG for additional weight) 3. Different administrative regions: Original freight charge+return/redirect fee (CNY10/shipment if within 1KG, CNY1/KG for additional weight) | Original freight charge+return/redirect fee from origin to new destination |
Notes:
1. Refund or supplementary payment of freight charge may occur and supplementary payment will be included in the return/redirect fee
2. One shipment might contain multiple parcels.
3. If a COD shipment has been returned/redirected for twice or more, additional CNY2/shipment will be charged for each time of return/redirect on the basis of the charging rules
4. The above charging rules might vary with customer contracts and regions. For details please consult the customer service representative at 95338
Mutual shipping in the Chinese Mainland
Return/redirect will result in longer transit time of shipments and increase the risk of consignment damage for fresh products, aquatic products, and temperature-sensitive pharmaceuticals
