Delivery Upstairs

Value-added Service

Based on the scenario-based demands of the customers and industries, the extended services provided beyond basic logistics services meet customers' customized demands

Service Features

A Diversified Service System

Satisfy the needs of different industries and customers and provide them with comprehensive solutions

Scenario-based Service Capability

Design and perform services flexibly to meet extended logistics scenario demands

Digital Service Experience

Integrate digital supply chain throughout the process to guarantee the industry-leading performance experience

About the Service

Upstairs Delivery

SF provides customers with a door-to-door delivery service for large goods and enables customers to stay at home without worrying about how to get large goods upstairs

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Charging Standards

1. Weight of any piece contained in 1 shipment ≥60KG, chargeable weight of the shipment*CNY1/KG

2. Weight of all piece contained in 1 shipment<60KG and weight of the shipment ≥100KG, chargeable weight of the shipment*CNY0.3/KG

Note: The chargeable weight shall be the actual weight or the volume weight whichever is higher, and the volume weight shall be calculated by the volumetric coefficient of the main product

Coverage

Chinese Mainland

Notice for Use

1. Applicable product: SF Road Freight Express

2. Restrictions:
① For delivery to residential areas, the actual weight per piece shall not exceed 130kg and the length, width and height shall not exceed 2m, 1.5m and 0.8m respectively;
② For delivery to non-residential areas, the actual weight per piece shall not exceed 130kg and the length, width and height shall not exceed 2.5m, 1.5m and 1.5m respectively

3. Acceptance standards: Chargeable weight per piece≥60KG or chargeable weight per shipment≥100KG

Note: The delivery upstairs fee will be not charged if there is a lift at the actual delivery address. Otherwise, the delivery upstairs fee will be charged if the above charging standards are met

Learn More

Customer Service Hotline

95338

24hours self-service

Phone representative service hours: 08:00-21:00

Online Service

Contact now

24hours self-service

Live chat representative service hours: 08:00-22:00

Contact your local courier or sales manager for details

More order placement modes:

Official account "SF Express" on WeChat, App and mini program