Fresh Delivery

Value-added Service

Based on the scenario-based demands of the customers and industries, the extended services provided beyond basic logistics services meet customers' customized demands

Service Features

A Diversified Service System

Satisfy the needs of different industries and customers and provide them with comprehensive solutions

Scenario-based Service Capability

Design and perform services flexibly to meet extended logistics scenario demands

Digital Service Experience

Integrate digital supply chain throughout the process to guarantee the industry-leading performance experience

About the Service

Fresh Delivery Service

End-to-end guarantee and services are provided for fresh products for customers based on their needs. The quality of fresh products is guaranteed by flexibly allocating resources input such as dedicated aircraft/refrigerated vehicles, that the fresh products can reach customers in short time. If the receiver cannot receive and sign off the shipment temporarily in person, the shipments can be stored in the refrigerator in the service point. The after-sales problems can be responded to quickly. After verification of the damage, compensation can be made quickly, which makes the whole process more worry-free and reassuring

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Charging Standards

Charging amount: CNY3/shipment if within 800KM; CNY5/shipment if beyond 800KM
As fresh products are quite seasonable and might be affected by peak season, transportation resources and other factors, the above charging standards may vary with region, subject to actual announcement made in each region. For details please dial SF's customer service hotline, contact local couriers or click Online Service for consultation

Notes: During the shipping period of lychee this year (by July 31, 2025), SF decides to strengthen the assistance and benefits to farmers, targeted at cash customers with shipping demands of lychee, preferential price for the freshness preservation fees with CNY 1 deducted will be offered. Preferential price for credit customers shall be based on the agreement signed with SF.

Coverage

Chinese Mainland

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Customer Service Hotline

95338

24hours self-service

Phone representative service hours: 08:00-21:00

Online Service

Contact now

24hours self-service

Live chat representative service hours: 08:00-22:00

Contact your local courier or sales manager for details